Digital support
Introduction
The purpose of digital support services is to help you use electronic services and devices independently and safely. We will help you in everyday transacting and digital problems, but identifiers, passwords, and key figures are private. For your safety, we will not take care of your personal matters on your behalf, and we will not take a stand on the contents of electronic transacting (e.g., contents entered on forms). When required, we will refer you to an expert.
What kind of digital support do you need?
The service content can vary from user guidance to application installation and deployment. Each operator providing digital support determines the type of digital support it offers. Most services are available in Finnish, Swedish and English.
Click on the headings below to find a service that meets your needs and see in which languages services are available.
Please note that some of the links will take you to Finnish-language pages.
Please note that some of the links will take you to Finnish-language pages.
Library computers and printing services. Some libraries also have
- a graphics workstation,
- media workstation or 3D printer,
- studio,
- video conference premises, and
- equipment for digitizing sound recordings.
The Vantaa Info centres in Myyrmäki and Tikkurila have public computers for taking care of official matters.
There are several public computers in the Koivukylä, Myyrmäki and Tikkurila residential activity facilities.
You can use guidance centre Ohjaamo’s public computers to take care of matters related to education, training or employment.
The wellbeing services county's social services offices have customer computers for, for instance, taking care of matters related to social assistance.
The Vantaa employment services’ service centre has computers for job-hunting.
Please note that some of the links will take you to Finnish-language pages.
Vantaa Info centres provide advice on the use of the city's electronic services.
Vantaa's multilingual counseling helps customers at Tikkurila and Myyrmäki Vantaa Infos in Finnish, Swedish, English, Estonian, Russian, Somali, Dari, Farsi, Arabic, and Kurdish.
Vantaan kaupungin Pilviagentit (City of Vantaa’s Pilviagentit) will instruct you in using online services and applications. You will find the instructions—called Kuntalaisten digi-info or Vantaan Pilviagenttien digiopastus—under Digitapahtumia.
Hakunila library's digi support desk helps you on Friday mornings. Vantaa-info’s digi counselors give advice about using services provided by the city and other authorities. You will find the instructions under “Digitapahtumia” (“Digi events”).
- Digi instruction in Hakunila library is called "Digitukipiste Hakunilan kirjastossa” (Digi support desk at Hakunila library”).
Tsempataan! Support for the use of services and applications in Arabic, English, Finnish, Russian and Somali. Four Vantaa organizations provide this counseling service.
Vantaan Järjestörinki ry (Vantaa Association Circle) helps customers with their own devices in Arabic, Dari, English, Farsi and Finnish.
Youth services Ohjaamo's office helps you in issues related to, for instance, job seeking, education and training, housing, finances, health, and leisure time.
The employment services office in Vantaa helps you to find employment and study-related services.
Please note that some of the links will take you to Finnish-language pages.
Vantaa Info centres direct customers to the right services.
Vantaa's multilingual counseling helps customers at Tikkurila and Myyrmäki Vantaa Infos in Finnish, Swedish, English, Estonian, Russian, Somali, Dari, Farsi, Arabic, and Kurdish.
Vantaan kaupungin Pilviagentit (City of Vantaa’s Pilviagentit) will instruct you in using online services and applications. You will find the instructions—called Kuntalaisten digi-info or Vantaan Pilviagenttien digiopastus—under Digitapahtumia.
Hakunila library's digi support desk helps you on Friday mornings. Vantaa-info’s digi counselors give advice about using services provided by the city and other authorities. You will find the instructions under “Digitapahtumia” (“Digi events”).
- Digi instruction in Hakunila library is called "Digitukipiste Hakunilan kirjastossa” (Digi support desk at Hakunila library”).
Libraries help you find official services.
Koivukylä, Myyrmäki and Tikkurila citizens’ houses help you find official services.
Tsempataan! Support for the use of services and applications in Arabic, English, Finnish, Russian and Somali. Four Vantaa organizations provide this counseling service.
Vantaan Järjestörinki ry (Vantaa Association Circle) helps customers with their own devices in Arabic, Dari, English, Farsi and Finnish.
Please note that some of the links will take you to Finnish-language pages.
ENTER ry: Personal guidance for senior citizens on how to use their own devices, e.g. settings, updates, applications.
Vantaan kaupungin Pilviagentit (City of Vantaa’s Pilviagentit) will instruct you in using online services and applications. You will find the instructions—called Kuntalaisten digi-info or Vantaan Pilviagenttien digiopastus—under Digitapahtumia.
Vantaa Adult Education Institute’s digi counseling.
Vantaan Järjestörinki ry (Vantaa Association Circle) helps customers with their own devices in Arabic, Dari, English, Farsi and Finnish.
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Digital support channels
Digital support is provided as a face-to-face or remote service. Some of the actors provide digi support every day, while some are on-call at specific times in different service points. Check on-call service hours and any pre-reservation practices on the digital support provider’s website. You can access different operators’ remote digital support channels via the menu below.
The City of Vantaa also offers free-of-charge customer computers for independent transacting.
Please note that some of the links will take you to Finnish-language pages.
Vantaa Info centres in Myyrmäki and Tikkurila,
Vantaa's multilingual counseling is provided at Myyrmäki and Tikkurila Vantaa Infos.
Kuntalaisten digi-infos (Digi infos for residents) at Myyrmäki and Tikkurila Vantaa Infos.
Hakunila library's digi support desk helps you on Friday mornings. Vantaa-info’s digi counselors give advice about using services provided by the city and other authorities. You will find the instructions under “Digitapahtumia”.
ENTER ry’s peer counseling for seniors at libraries.
Libraries instruct customers in using digital library services, customer computers, and peripheral devices.
Koivukylä, Myyrmäki and Tikkurila citizens’ houses
Tsempataan! by appointment in the facilities of immigration organisations.
Vantaan Järjestörinki ry (Vantaa Association Circle) multilingual guidance by appointment in Myyrmäki, Simonkylä and Koivukylä.
Vantaa Adult Education Institute's digi counseling in Tikkurila
Vantaa Adult Education Institute's courses in Vantaa
Guidance centre Ohjaamo offers support in matters related to TE services and education and training.
Employees at Vantaa Employment Services’ office help you use digital service channels related to job seeking.
Please note that some of the links will take you to Finnish-language pages.
Vantaa Info (telephone, chat, email)
SeniorSurffi's remote counseling for seniors (phone, various video call apps)
Tsempataan! multilingual guidance (telephone, email)
Vantaan Järjestörinki ry’s (Vantaa Association Circle) contact information regarding digital counseling and multilingual counseling (phone, email)
Vantaa Adult Education Institute's digi counseling in Tikkurila. (phone, Teams)
Hakunila International Organization (telephone)
Vantaa Adult Education Institute’s remote courses (Teams/Zoom)
Many of the city's offices have computers available to the customers. The computers have basic office software and internet access. Some computers are equipped with special software, such as graphic design software.
In some locations, the personnel can help you use electronic services, computers and other devices, for example, scanners or printers.
Public computers can be used free of charge, but some of them must be reserved in advance. Instructions on how to reserve and use public computers are explained on each location’s website. You can search for the correct office under “ublic computers or printing/scanning/copying of official documents ”.
Training
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